Refund policy
Returns & Exchanges Policy
We hope you love your AMARA purchase. If your item isn’t quite right, eligible items may be returned or exchanged within 30 days of delivery.
Return & Exchange Eligibility
To be eligible for a return or exchange, all items must:
- Be unworn, unwashed, and unused
- Have all original tags attached
- Be free of stains, makeup, deodorant marks, odors, pet hair, or other signs of wear
- Be returned with the original packaging in resalable condition
- Be returned in the same condition in which they were received
Items that do not meet these conditions may be declined.
30-Day Return Window
Return or exchange requests must be submitted within 30 days from the date the carrier marks your order as delivered.
Requests submitted after the 30-day return window may not be accepted.
Return Shipping
For returns or exchanges due to sizing, fit, personal preference, or change of mind, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed. AMARA is not responsible for return packages that are lost or damaged in transit.
Exchanges
Exchanges are subject to product, size, and color availability.
If your requested item is unavailable, you may choose another available item or request a refund for the eligible returned merchandise.
For standard exchanges due to sizing, fit, or personal preference, customers are responsible for the cost of shipping the item back to AMARA.
AMARA will ship the approved replacement item to the original shipping address.
Refunds
Once your return is received, it will be inspected to ensure it meets our return requirements.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days after your refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at:
support@amarafashionus.com
Please include your order number and clear photos showing the issue.
If the item is confirmed to be damaged, defective, or incorrect, AMARA will cover the appropriate return and/or replacement shipping costs.
Final Sale Items
Items clearly marked Final Sale at the time of purchase are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or incorrect.
How to Start a Return or Exchange
To request a return or exchange, please email:
Please include:
- Your order number
- The item you would like to return or exchange
- The reason for your return or exchange
- The size or color you would like instead, if requesting an exchange
- Photos if the item is damaged, defective, or incorrect
Please do not send any item back before your return or exchange request has been approved.
Once approved, return instructions will be provided by email.
AMARA reserves the right to decline returns or exchanges that do not meet the requirements stated in this policy.